Simplify support service referrals with Residenz
Residenz offers two services: domestic assistance and specialty cleaning. Whether you need help with daily household tasks or require deep and thorough cleaning, our platform makes it easy for care managers to refer service requests, saving them time and effort while ensuring that your needs are met with the utmost care and attention to detail.
Happier Clients, Happier Care Managers
Digitally Refer a client: Streamlining Operations and Improving Efficiency
Simply complete our online form to refer a client and you can even upload their care plan. You can select their individual preferences and the information is then securely transferred directly into our platform, removing all manual handling of data and the risks associated with this.
Personalised Service: Matching Client Preferences such as language or gender
Residenz's technology platform allows for personalized service by matching a client's language or gender preferences to a service attendant who can meet their specific needs.
Compliance Tracking: Ensuring Safety and Reliability of the Service
Residenz's platform enables comprehensive compliance tracking, including essential checks such as COVID-19 vaccination, police checks, NDIS certification and insurances, ensuring the safety and reliability of the service.
Discover Our Services Today
Contact us for more details on our services or to schedule a technology platform demo.
Domestic Assistance
Domestic assistance includes a general tidy of the residence, vacuum of living areas and bedrooms, sweeping, mopping of hard floors, dusting, wiping down of kitchen surfaces including the outside of fridge and oven, toilet cleaning and wiping down of bathroom surfaces, removing rubbish and placing in the wheelie bin, and either linen service specified below:
Standard bedding: linen changed and placed in washing machine
Extra bedding: linen washed and hung on clothes line, bed remade with fresh linen (minimum 2-hour service required to ensure adequate time for completion)
Other services that can be included as part of a 2-hour minimum clean, including ironing, washing of dishes and bringing in dry items from the washing line.
Spring Cleaning
For more moderate needs, spring cleaning services such as cleaning out of the pantry and fridge for outdated items along with white goods and oven cleaning are available.
Specialty Cleans
Specialty cleaning services can also be provided such as cleaning of windows, pet areas, outdoor areas, carpets, curtains and blinds, mould and bodily fluids. Have any other cleaning needs, we'll source it for you.
Thorough cleaning of windows and outdoor areas
Deep cleaning of carpets, curtains, and blinds
Specialised cleaning for mould and bodily fluids
Discover Our Services Today
Contact us for more details on our services or to schedule a technology platform demo.
Enhancing Care Manager Insight with Welfare Risk Notifications
When our domestic assistance attendants visit your clients, they proactively check for signs of concern such as food availability, feedback from the client such as having had a fall or being unwell, and any observations of something unusual in the client's behaviour or environment. Using our AI technology, these risk factors are automatically detected in the checkout notes and included in an email sent directly to the Care Manager who referred the client. You can choose to receive email notifications for all visits with check out notes or only when welfare observations are made. Its your choice.
Real-Time Risk Detection and Instant Care Manager Notifications
Our attendants make notes in the app, and our AI technology instantly identifies any observed risks, notifying the Care Manager.
Flexible Email Notification Options for Enhanced Communication
Choose to receive email notifications for all visits and check-out notes or only for welfare observations.
Empowering Care Managers with Actionable Insights
Our technology provides Care Managers with real-time insights to take immediate action and ensure the well-being of their clients.
Let Care Managers do more of what they love.
Increase Care Manager retention by allowing them to serve more clients and provide better care. By alleviating cleaning work from support workers, Residenz enables them to focus on what they love - providing care to their clients.
Retention
Alleviate cleaning work from support workers, enabling them to focus on providing care.
Efficiency
Increase support worker productivity and serve more clients with Residenz.
FAQs
Find answers to frequently asked questions about our services to help you make an informed decision.
We offer three main services: domestic assistance, spring cleaning and specialty cleaning. Our domestic assistance service includes cleaning and household chores, whilst our spring cleaning and specialty clean service focuses on deeper cleaning, removal of unwanted or out of date items, and specialized tasks.
Booking our services is easy. Simply fill out the contact page or give us a call to schedule an appointment. Our friendly team will guide you through the process and answer any questions you may have.
Yes, all our cleaners are highly trained professionals who have undergone thorough background checks. They are also fully insured, giving you peace of mind while they work in your client's home.
Absolutely, via mandatory questions we can ensure that your team enter all the information that you require for invoicing. We know invoicing can be a pain point and by receiving the data in the correct format every time, we can automate the process to help invoice quickly and accurately.
We currently serve NSW from Southern Sydney to Newcastle, and in QLD from Coolangatta to Hervey Bay
Just let us know. For example, some organizations require NDIS certification for all service attendants. If that's the case, as our system will always match an attendant with that certification to your services.
At Residenz, we prioritize the safety of our clients and staff. We have implemented strict safety protocols, including individual risk assessments and controls, the use of personal protective equipment and adherence to all health regulations.
We have a mixture of direct employees and contractors to help us provide a breadth of services across multiple regions. We understand that some organizations want us to use directly employed staff only. If that's the case, just let us know and our platform has the smarts to ensure that the staff allocated to your services are all directly employed by Residenz.
Customer satisfaction is our top priority. If you're not completely satisfied with our service, please let us know within 48 hours, and we will make it right. Your feedback helps us improve our services.
It's all on-line. Simply complete our on-line form to refer a client and you can even upload their care plan. You can select their individual preferences and the information is then securely transferred directly into our platform, removing all manual handling of data and the risks associated with it. Want to refer a bulk volume of clients in one go? We have a template that you can complete and upload on-line in one go. Want to change a client's services? Again it's all on-line, whether you are making changes to one day's service or an ongoing booking. Want to give us feedback? We love it and again you can do this on-line for compliments, complaints or just general feedback you want to pass on.
Contact Us
We'd love to hear from you.