Simplify Client Referrals with Residenz
Our platform makes it easy for care managers to refer service requests. Submitting a referral online only takes a minute and has some nice benefits:
- Drops the client referral straight into our placement queue
- Puts client personal information straight into a firewall protected system (a lot safer than email)
- Information aligned to your company invoicing requirements, and you can drag and drop care plans, photos etc
- Means you will get automated schedule confirmation as soon as we place the job
- Any client welfare notes entered during a visit will be automatically sent to you
Happier Clients, Happier Care Managers
Digitally Refer a client: Streamlining Operations and Improving Efficiency
Simply complete our online form to refer a client and you can even upload their care plan. You can select their individual preferences and the information is then securely transferred directly into our platform, removing all manual handling of data and the risks associated with this.
Personalised Service: Matching Client Preferences such as language or gender
Residenz's technology platform allows for personalized service by matching a client's language or gender preferences to a service attendant who can meet their specific needs.
Compliance Tracking: Ensuring Safety and Reliability of the Service
Residenz's platform enables comprehensive compliance tracking, including essential checks such as COVID-19 vaccination, police checks, NDIS certification and insurances, ensuring the safety and reliability of the service.
Enabling Client Welfare Risk Notification through Technology
Residenz train all team members to look for client welfare risks, including any lack of fresh food, anything the client mentions that raises a concern, or changes in the client’s environment. Team members log observed welfare risks in our app, which automatically notifies the client’s care manager. AI is used to assess urgency and highlight this in the subject line.
Improving care manager visibility of client welfare
Instant notification
Genuine care for every client
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Contact us for more details on our services or to schedule a technology platform demo.
Domestic Assistance
Domestic assistance includes a general tidy of the residence, vacuum of living areas and bedrooms, sweeping, mopping of hard floors, dusting, wiping down of kitchen surfaces including the outside of fridge and oven, toilet cleaning and wiping down of bathroom surfaces, removing rubbish and placing in the wheelie bin, and either linen service specified below:
Standard bedding: linen changed and placed in washing machine
Extra bedding: linen washed and hung on clothes line, bed remade with fresh linen (minimum 2-hour service required to ensure adequate time for completion)
Other services can be included such as ironing, washing of dishes and bringing in dry items from the washing line.
Ensuring Compliance Through Automated Checks and Verification
Providing peace of mind for your organisation and your clients, our platform automates the renewal process for compliance documents such as COVID-19 vaccination, Police Checks, and NDIS certification of all cleaners along with insurances for any contractors.
Spring Cleaning
For more moderate needs, spring cleaning services such as cleaning out of the pantry and fridge for outdated items along with white goods and oven cleaning are available.
Specialty Cleans
Specialty cleaning services can also be provided such as cleaning of windows, pet areas, outdoor areas, carpets, curtains and blinds, mould and bodily fluids. Have any other cleaning needs, we'll source it for you.
Thorough cleaning of windows and outdoor areas
Deep cleaning of carpets, curtains, and blinds
Specialised cleaning for mould and bodily fluids
Let your team members do more of what they love.
By alleviating service coordination from care managers, and cleaning work from support workers, Residenz enables them to focus on what they love - providing care to their clients.
Retention
Improve team retention by allowing us to reduce their pain points
Efficiency
Increase capacity across care managers and support workers to focus on the important stuff
Discover Our Services Today
Contact us for more details on our services or to schedule a technology platform demo.
FAQs
Find answers to frequently asked questions about our services to help you make an informed decision.
Domestic assistance; general and specialised cleaning; home maintenance services including gardening, window cleaning, pressure washing, handyman, gutter cleaning and carpet cleaning.
Yes, all our cleaners are highly trained professionals who have undergone thorough background checks. They are also fully insured, giving you peace of mind while they work in your client's home.
Absolutely, via mandatory questions we can ensure that your team enter all the information that you require for invoicing. We know invoicing can be a pain point and by receiving the data in the correct format every time, we can automate the process to help invoice quickly and accurately.
We currently serve NSW from Southern Sydney to Port Macquarie, and in QLD from Brisbane to Gympie
All domestic assistants and home maintenance specialists are employed directly by Residenz. Gutter cleaning and carpet cleaning are the only services where we use vetted contractors.
It's all on-line. Simply complete our on-line form to refer a client and you can even upload their care plan. You can select their individual preferences and the information is then securely transferred directly into our platform, removing all manual handling of data and the risks associated with it. Want to refer a bulk volume of clients in one go? We have a template that you can complete and upload on-line in one go. Want to change a client's services? Again it's all on-line, whether you are making changes to one day's service or an ongoing booking. Want to give us feedback? We love it and again you can do this on-line for compliments, complaints or just general feedback you want to pass on.
Just let us know. For example, some organizations require NDIS certification for all service attendants. If that's the case, our system will always match an attendant with that certification to your services.
At Residenz, we prioritize the safety of our clients and staff. We have implemented strict safety protocols, including individual risk assessments and controls, the use of personal protective equipment and adherence to all health regulations.
Customer satisfaction is our top priority. If you're not completely satisfied with our service, please let us know within 48 hours, and we will make it right. Your feedback helps us improve our services.
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We'd love to hear from you.